This two-day workshop integrates classroom and on-site experiences at a host facility to build on the teachings from the DISCOVER EXCELLENCE workshop, focusing on the Systems and Tools diamonds of the Shingo Model. It begins with explaining that all work in an organization is the outcome of a system. Thus, systems must be designed with a specific objective; otherwise, they evolve on their own. Systems drive the behaviors of people, and variation in behaviors leads to variation in results. Organizational excellence requires well-designed systems to drive ideal behaviors, which are required to produce sustainable results.
- Discover the three types of essential systems.
- Explore the five required communication tools for each system.
- Learn how to create and use system maps.
- Understand system standard work and how it drives improvement.
Prerequisite: DISCOVER EXCELLENCE
Shingo Workshop Series
“We’ve been using the Lean tools for many years, but we haven’t focused on systems as a whole. The SYSTEMS DESIGN workshop helped me to understand how to define a good system and how to use system maps to improve communication with my team. I feel I am a better coach after taking this workshop.”
